At My Pet Place, your dog’s safety and well-being are our top priorities. We make every effort to ensure a pleasant grooming experience. However, grooming comes with inherent risks, and we want to ensure you understand these policies before proceeding.

 

Behaviour & Health:​

You must inform us of any behavioural or health issues your pet possesses however minor. It is your responsibly to update us and keep us informed if new issues arise.

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If your pet is exhibiting behaviour that is deemed dangerous to staff or themselves, it is in their best interest to stop the grooming process immediately. A fee will be charged for the work that has been completed until that point.

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Grooming can be a stressful experience for your pet, especially for senior pets. It can aggravate underlying medical issues your pet has. We groom senior pets for comfort and will stop the grooming process immediately if your pet becomes overwhelmed. A fee will be charged for the work that has been completed until that point.

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We do groom in-tact dogs, however if your dog is actively in season My Pet Place has the right to cancel or reschedule your grooming appointment. A dog in season is far more sensitive to the grooming process and can have significant behavioural changes. They can also disrupt the behaviour of other dogs in the salon.

 

Matting:

​We are skilled at removing matted fur safely but sometimes there are existing issues underneath matting we cannot see until the matt is gone. Some of the serious skin and health issues that can be caused by matting include:

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• Skin infections: Can be caused by restricted airflow and trapped moisture

• Skin Irritation: Matts can pull on the skin, restricting blood flow and causing pain and inflammation. If your dog has been chewing on the matts to relieve discomfort, we may find rashes and irritation in these areas. The skin under the matts may also be raw and inflamed.

• Insect Infestations: Fleas, ticks, and other irritants may be hidden within matts causing skin infections.

• Bruising: Tight matting may cause bruising. This will usually fade within days after the groom.

• Aural Haematomas: Matted ears restrict blood flow. The process of removing the matts and receiving air flow back to the skin can cause a dog to shake or scratch at their ears causing trauma and increasing the risk of developing an aural haematoma.

 

Due to the nature of matting being tight against the skin, the safest method for removal may involve using a short blade close to the skin. There is a risk that your dog may be nicked or cut because of the tightness of the matting & the need to work closely to the skin with the clippers to remove the matted coat.

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The grooming process for a severely matted dog may be prolonged, stressful, or painful. We do our best to maintain the overall well-being of your pet, this can extend the grooming appointment as it takes a longer amount of time.

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If your dog arrives with a matted coat, we require the next appointment to be booked at collection to maintain a regular grooming schedule. Failure to attend the next appointment may result in the cancellation of all future bookings and the inability to rebook your pet.

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Late Fees:

​We stagger our appointment times to ensure someone is always actively working on your pet, arriving late to your appointment time interrupts not only our time but other clients time also.

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We expect you to notify us if you are running late. If you arrive more than 15 minutes late, we reserve the right to cancel your appointment, we cannot guarantee being able to reschedule you in a timeframe that suits you and your pet. If you would like to reschedule you may be required to pay a 50% deposit for your next appointment.

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When dropping your pet off for their appointment you will be given an estimate time frame for completion. We do our best to stick to the allotted time frame but unfortunately factors outside of our control can alter the given estimate. Once your pet is completed, we will notify you via phone or a text message.

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All pets must be picked up within an hour of being contacted. Pets remaining after here after an hour will incur a $15 late fee per 30 minutes.

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Last Minute Cancellations:

​If you need to cancel or move your appointment we require at least 48 hours notice of cancellation. If the cancellation occurs less than 48 hours before the scheduled appointment time and you would like to reschedule, you will be required to pay half the cost of the missed appointment as well as the full cost of the next appointment. This fee will be charged ahead of the next appointment at the time of reschedule.

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